clybet Privacy Policy
clybet is committed to protecting the personal information of every player. This policy explains in detail how we collect, process, store and protect your data in line with international data protection practices.
Our Commitment to Your Privacy
clybet handles your data based on six core principles that ensure every piece of information is managed responsibly.
Data Security
All personal data is encrypted using the latest SSL/TLS protocols. Our servers are protected by a multi-layered security system that is continuously monitored. 🔒
Clear Purpose
We only collect data required for service purposes, account verification and legal compliance. No excessive data collection.
Strict Confidentiality
Your account information and transaction records will not be shared with any third party without your consent, except where required by law. 🛡️
Information Accuracy
You have the right to update your personal information at any time through your account dashboard or by contacting our customer support.
Limited Retention Period
Data is only retained for as long as necessary to fulfil the original purpose of collection or as required by law.
Control in Your Hands
clybet players have full control over their data — from accessing and amending it to requesting deletion of personal data in accordance with their entitled rights.
Introduction and Scope of the Privacy Policy
This Privacy Policy is issued by clybet, an online betting platform operating under international licensing. This policy applies to all users who access the clybet website, register an account, make a deposit, request a withdrawal or use any service offered by our platform.
By using clybet's services, you agree to the collection and processing of your personal data as described in this document. If you do not agree with any provision of this Privacy Policy, you are advised not to continue using our platform.
clybet reserves the right to update this Privacy Policy from time to time. Any significant changes will be communicated to registered users via email or in-platform notifications. Continued use of the service after such notification is considered acceptance of the latest version of this policy.
Personal Information We Collect
clybet collects various types of personal information during registration, identity verification and platform use. The following are the categories of data we collect:
- Identity Information: Full name, identity card number (MyKad), date of birth, gender and nationality.
- Contact Information: Email address, mobile phone number and current residential address.
- Financial Information: Payment account details such as e-wallet account numbers, bank account numbers for FPX requirements, and any information related to deposit and withdrawal transactions.
- Platform Activity Information: Game records, betting history, deposit and withdrawal transactions, communications with customer support and login activity.
- Technical Information: Device IP address, web browser type, operating system, cookie data and website usage information for analytics and security purposes.
In certain situations, particularly during the Know Your Customer (KYC) process, we may require copies of official documents such as a MyKad or passport to verify your identity. These documents are processed securely and not retained longer than necessary.
Purpose of Personal Data Use
Every piece of personal data collected by clybet is used for specific, lawful and transparent purposes. We do not process your data beyond the purposes stated here without obtaining additional consent from you:
- Account Management: Creating, verifying and maintaining user accounts including the mandatory KYC verification process.
- Transaction Processing: Handling deposits and withdrawals via Touch 'n Go eWallet, DuitNow, online banking (FPX) and cryptocurrency including USDT, BTC and ETH with a minimum deposit of RM20 and minimum withdrawal of RM50.
- Legal Compliance: Meeting regulatory obligations, anti-money laundering requirements, player age verification (21 years and above) and international licensing requirements.
- Platform Security: Detecting and preventing fraud, unauthorised access, account misuse and suspicious activity.
- Customer Service: Providing 24/7 support via live chat and email in Malay and English.
- Marketing Communications: Sending information about promotions, bonuses and new services — only if you have given consent to receive them.
- Service Improvement: Analysing usage patterns to improve user experience, platform performance and overall service quality.
Data Sharing With Third Parties
clybet respects your privacy and does not sell, rent or disclose your personal data to third parties for their own commercial purposes. However, in certain circumstances, your information may be shared with the following parties:
- Payment Service Providers: Transaction information required to process deposits and withdrawals through the payment methods supported by our platform.
- Technology Providers: Companies that support the technical operation of the platform including server infrastructure providers, analytics services and security systems — all bound by strict confidentiality agreements.
- Statutory Authorities: Government agencies, regulatory bodies or legal authorities when required by law or a valid court order.
- Fraud Investigators: Parties assisting in investigations related to fraud, money laundering or financial crime involving accounts on our platform.
Cookies and Tracking Technologies
clybet uses cookies and similar tracking technologies to improve user experience and analyse platform usage patterns. The types of cookies we use are as follows:
- Essential Cookies: Required for basic website functions such as login sessions, security and navigation. These cookies cannot be disabled without affecting platform functionality.
- Performance Cookies: Collect statistical information about how users interact with the website, including the most frequently visited pages and time spent.
- Functional Cookies: Store user preferences such as language, display settings and login information for a more convenient experience on repeat visits.
- Analytics Cookies: Used to understand overall user behaviour for service improvement purposes, without identifying specific individuals.
You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality and user experience of the clybet platform.
Data Security and Protection
clybet continuously invests in security infrastructure to protect users' personal data from unauthorised access, disclosure, alteration or destruction. The security measures we implement include:
- SSL/TLS encryption for all data transmissions between your browser and our servers.
- Password storage using strong hashing algorithms — original passwords are not stored in our system.
- Two-factor authentication (2FA) available for all user accounts as an additional layer of security.
- Continuous security monitoring to detect suspicious login attempts and unusual activity.
- Regular security audits conducted by independent parties to identify and address any system vulnerabilities.
- Internal access controls that ensure only authorised staff can access sensitive user data.
Even with all these measures in place, no system can guarantee absolute security. Should any security incident involving your data occur, clybet will notify you within a reasonable timeframe and take immediate action to address the situation.
International Data Transfers
As a platform operating under international licensing, your personal data may be stored or processed on servers located outside Malaysia. All such data transfers are carried out with adequate safeguards, including data processing agreements that comply with internationally recognised data protection standards.
clybet ensures that any party receiving your data outside Malaysia provides a level of protection equivalent to that stated in this Privacy Policy. By using clybet's services, you acknowledge and agree to this data transfer subject to the protections described above.
Your Rights as a User
clybet recognises and respects your rights regarding personal data. You may exercise the following rights at any time by contacting us via email at [email protected]:
Right of Access
Obtain a copy of the personal data we hold about you.
Right to Rectification
Correct inaccurate or incomplete data in your account.
Right to Erasure
Request deletion of your data under certain circumstances provided for by law.
Right to Object
Object to data processing for direct marketing purposes at any time.
Right to Portability
Receive your data in a structured, machine-readable format.
Right to Restriction
Request that we limit how your data is used in certain circumstances.
All requests relating to the above rights will be processed within a reasonable timeframe. In some cases, we may need to verify your identity before carrying out the request, for the security of your account.
Contact Us Regarding Privacy
If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please contact our dedicated privacy team:
- Email: [email protected]
- Live Chat: Available 24/7 via the clybet platform
- Service Language: Bahasa Melayu and English
You also have the right to lodge a complaint with the relevant data protection authority if you believe that the processing of your data breaches applicable data protection law. clybet will cooperate fully in any investigation or review carried out by that authority.
Questions About clybet Privacy
Answers to the most frequently asked questions from players regarding personal data management at clybet.
Your Account. Your Data. Our Security.
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